We, the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.
Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Applicants are expected to review the following PowerPoint presentation which provides an overview of the Frankel Cardiovascular Center’s philosophy and culture:
Excellent service is an expected and integral part of the FCVC culture. To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points in 50 words or less:
Describe your background and qualifications and why you believe you would be a good fit for this position at the FCVC.
Outline your service excellence, communications and event planning skills and experiences which would be applicable to this position.
In your most recent position, how was service excellence emphasized?
Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion.
Describe your key impressions of the FCVC presentation found here:
The Frankel CVC Patient Flow Supervisor will oversee the coordination of patient flow for University of Michigan Cardiovascular patients, supervise the FCVC patient flow coordinators, participate in and manage strategic planning activities, and provide data analysis to support and enhance FCVC practices and strategic goals.
Plan, direct, and organize the operational activities of the Frankel Cardiovascular Center patient flow team.
Manage the FCVC patient flow coordinators to include recruitment/retention, training of employees, staffing schedules, performing annual evaluations, promoting professional development, etc.
Act as a liaison between physicians, admitting, nursing, procedure areas such as the cardiac catheterization lab, electrophysiology lab, OR, ED, clinics, inpatient units, access unit and outside referral hospitals and physicians.
Coordinate and facilitate admissions for Cardiovascular patients by acting as a central source for information.
Manage patient placement in accordance with Michigan Medicine clinical standards and guidelines in a manner that maximizes patient throughput, census, and reimbursement potential.
Prioritize bed assignments to maximize efficiency and quality of care.
Attend Bed Briefing to assess daily hospital situation, safety huddles and the FCVC unit huddles.
Represent FCVC Administration by serving as patient relations liaison to communicate necessary information to patients and families with regard to delay of OR case, cases placed on provisional status and/or reschedule due to bed placement. Expedite service recovery and follow up with affected patients to ensure high-level of patient satisfaction.
Represent the Frankel CVC to the Medical Center and external agencies on departmental initiatives.
Prepare documentation for external regulatory agency investigations and accreditation requirements.
Provide staff support to Medical Center committees and administrative bodies.
Participate with multiple departments on intradepartmental initiatives.
Prepare and present data related to bed management, placement and referrals to institutional groups as requested.
Provide financial analysis for operational budgets, expenditures and staffing requirements.
Develop and implement Cardiovascular QI initiatives.
Assess data collection needs and analyze data collected regarding Cardiovascular admissions that will support and enhance FCVC practices.
Utilize understanding of the global picture and institutional priorities to facilitate bed management and patient placement.
Develop and implement unit objectives, policies and procedures to align with standards related to patient and family centered care.
Participate with FCVC administrators in strategic planning.
Promote patient satisfaction and clinical care by decreasing patient wait times.
Maintain data on surgical patient outcomes, i.e. key indicators such as provisional cancelation, delay of surgeries, and patient satisfaction with service recovery model.
Provide staffing on the team to cover vacations, open positions and other shortages as needed.
Bachelor’s degree in nursing, related science field or allied health discipline (respiratory therapy, social work, occupational or physical therapy).
Minimum of three years consulting experience in disability management, case management and/or occupational health is necessary.
Minimum of three years of previous supervisory experience.
Ability to work independently with minimal supervision and maximum collaboration in a team environment. Plan, organize, and direct the activities of others.
Excellent clinical knowledge and assessment skills to evaluate and prioritize patient flow issues. Demonstrated knowledge of medical terminology and understanding of cardiac and vascular procedures.
Ability to work with a diverse group of people in a diplomatic and effective manner and under pressure/time constraints when necessary.
Demonstrated excellent problem solving, conflict resolution, verbal, and written communication skills, and customer service skills.
Demonstrated ability to establish excellent working relationships with physicians and all levels of staff.
Must provide strong customer service skills in all interactions.
Experience utilizing Microsoft Word, PowerPoint, Excel, and web-based applications are necessary.
Demonstration of commitment to the FCVC Core Values.
Master’s degree in Business Administration, Health Services Administration, Public Health or related area.
Previous experience with patient/bed placement in a health care setting.
Demonstrated knowledge of Michigan Medicine’s patient admission procedures and knowledge of University policies, rules, and regulations.
This position may require coverage of evening shift and weekends, as needed.
It is important to note this position is a working supervisor. It is expected that the selected candidate in this role will be working/staffing at least 8 hours a week and will also provide back-up coverage for vacations and sick time as necessary to meet the staffing needs for this unit.
Direction is received from the Frankel Cardiovascular Center Administrator, Director of Clinical Operations, and Physician Directors of the Frankel Cardiovascular Center.
Supervision is exercised over the Frankel CVC patient flow coordinators.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For..." survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.