The Division of Developmental Behavioral Pediatrics is seeking a Patient Services Associate to suport the clinical activities of the division.
Duties in Clinic:
Phone calls to families and schools
Fax and Request Records to and from schools
Call teachers (at the request of providers) to get teacher narratives and ask specific questions
Request, track, and score rating scales (Conners, CBCL, SCQ)
Assist with clinic flow
Assist with maintaining, organizing, printing, and purchasing clinic and testing resources
Mullen, KBIT, Bracken, CBCL, Conners, Monthly Calendars, Intake, CDI (parent and child), SCQ, ETC.
Obtain provided documentation as needed
Help obtain surveys for various things
Call parents to coordinate care with other providers or facilities
Follow up on requests for information
Duties in Office:
Follow up with families regarding required forms
IEP, rating scales, evaluations, ROI’s, School records, report cards, etc.
Work on compiling and adding to resource book
Help with resources for families and patients
Physical therapy, Speech therapy, Occupational therapy, therapists, etc. as required
Assist families with records when requested
Prepare for upcoming clinics and prepare who needs documentation before or during appointments
Coordinate with nurses as needed
Mail documents to families
Call families when needed to enquire about resources or any trouble they are having finding or getting coverage for services
Answer incoming calls from patients/families
High School Diploma or Equivalent
2-3 years of clerical or related administrative experience
Outstanding interpersonal and organizational skills
Strong written and verbal communications
Basic computer skills
Attention to detail
Associate or Bachelors degree in social sciences (Social Work, Psychology, Counseling, Sociology, etc.)
Experience in MiChart EMR
Monday - Friday, 8 a.m. - 5 p.m.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 168193
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.